82% of people check online reviews before considering a facility for their loved ones.
A five-star rating with multiple reviews is 100% more likely to get interest than a community with no reviews or only bad reviews.
Majority of consumers remove no reviews or only bad reviews from consideration.
It is estimated that 60% of a buying decision is made before picking up a phone and contacting facility based on their reviews.
The first thing people do when making a big decision about their loved ones is checking you out online. Adding just one more guest staying at your facility a year will increase your bottom line.
This means approximately 8 out of 10 people seeking assisted living facilities used online reviews to help make their decision.
Appropriate review response, especially negative reviews, are very important. Consumers today are more savvy than every. It's obvious when the reviews posted are not from real Customers.
Doctors releasing patients from a hospital also consider online reviews before referring a patient to a facility.
It is important to have a review monitoring platform in place to manage results. We are immediately notified of the results. We will manage all review platforms in one place for you.